Privacy Policy
Effective Date: August 7, 2026
Privacy Policy of MATILIANO
MATILIANO (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase our products, subscribe to our newsletter, or otherwise interact with us.
This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Dutch GDPR Implementation Act (Uitvoeringswet AVG), and other applicable privacy legislation.
1. Data Controller
MATILIANO
Website: www.matiliano.com
Email: info@matiliano.com
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the email address above.
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following information.
Identity Information
- First name
- Last name
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
- Country
- Postal code
Account Information
If you create an account, we may collect:
- Username
- Encrypted password
- Saved addresses
- Wishlist
- Order history
Order Information
- Purchased products
- Order number
- Delivery method
- Invoice information
- Returns
- Refund information
Payment Information
Payments are securely processed by Mollie. MATILIANO never stores complete payment card details. Depending on the selected payment method, Mollie may process payment information including:
- Transaction ID
- Payment status
- Payment method
Please consult Mollie’s own Privacy Policy for more information.
Technical Information
When you visit our website we automatically collect technical information including:
- IP address
- Browser type
- Operating system
- Device information
- Screen resolution
- Language settings
- Time zone
- Referral URLs
Website Usage Data
We also collect information regarding:
- Pages visited
- Products viewed
- Shopping cart activity
- Click behavior
- Session duration
- Purchase history
- Website navigation
3. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
- Keep products in your shopping cart
- Remember login sessions
- Remember preferences
- Improve website functionality
- Analyze website traffic
- Personalize content
- Measure advertising performance
We use both first-party and third-party cookies. Where required by law, non-essential cookies are only placed after your consent. You may change or withdraw your cookie preferences at any time through our cookie settings.
4. Categories of Cookies
Essential Cookies
These cookies are necessary for the operation of our website.
Examples include:
- WooCommerce cart cookies
- Login cookies
- Security cookies
- Session cookies
These cookies cannot be disabled.
Functional Cookies
These remember your preferences such as:
- Language
- Currency
- Recently viewed products
Analytics Cookies
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect:
- IP address (anonymized where applicable)
- Browser information
- Device type
- Pages visited
- Time spent on pages
- Click behavior
- Geographic region
Google Analytics data helps us improve our website.
Marketing Cookies
With your consent we may use:
- Meta Pixel
- TikTok Pixel
These technologies help us:
- Measure advertising performance
- Show relevant advertisements
- Build custom audiences
- Measure conversions
- Improve marketing campaigns
5. Newsletter
If you subscribe to our newsletter, we process:
- Email address
- Subscription preferences
- Email interaction statistics
- Open rate
- Click rate
Newsletters are delivered through Mailchimp.
You may unsubscribe at any time by clicking the unsubscribe link included in every email.
6. Legal Basis for Processing
Under Article 6 GDPR we process personal data on one or more of the following legal bases.
Performance of a Contract
We process your data to:
- Process orders
- Deliver products
- Handle returns
- Process refunds
- Provide customer service
Legal Obligation
We process certain information to comply with:
- Tax legislation
- Accounting obligations
- Consumer protection laws
- Fraud prevention
Legitimate Interests
We process certain information because it is necessary for:
- Website security
- Preventing fraud
- Improving our website
- Business administration
- Customer support
Consent
Where legally required, we ask your consent before:
- Sending newsletters
- Placing marketing cookies
- Personalized advertising
- Analytics cookies where applicable
You may withdraw your consent at any time.
7. Sharing Personal Data
We only share your information where necessary.
This may include:
- Mollie (payment processing)
- PostNL (shipping)
- Mailchimp
- Google Analytics
- Meta Platforms
- TikTok
- Website hosting provider
- IT support providers
- Professional advisers
- Government authorities where legally required
We never sell your personal information.
8. International Transfers
Some of our service providers may process data outside the European Economic Area.
Where this occurs, we ensure appropriate safeguards exist, including:
- European Commission Adequacy Decisions
- Standard Contractual Clauses (SCCs)
- Other GDPR-approved transfer mechanisms
Where possible, customer data is stored on servers located within the European Union.
9. Data Retention
We only retain personal data for as long as necessary.
Typical retention periods include:
Customer account: Until deleted by the customer or after prolonged inactivity, subject to legal obligations.
Orders: As required by Dutch tax and accounting legislation.
Newsletter subscriptions: Until you unsubscribe.
Analytics data: According to the configured Google Analytics retention period.
Marketing data: Until consent is withdrawn or no longer necessary.
10. Your GDPR Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your personal data (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent
- Receive a copy of your data (Data Portability)
- Lodge a complaint with the Dutch Data Protection Authority or your local supervisory authority
To exercise your rights, please contact: info@matiliano.com . We will respond within one month where required by law.
11. Automated Decision-Making
MATILIANO does not make decisions based solely on automated processing that produce legal or similarly significant effects.
Advertising platforms may use automated systems to personalize advertisements.
12. Data Security
We use appropriate technical and organizational security measures, including:
- SSL encryption
- Secure hosting
- Firewalls
- Malware protection
- Access controls
- Password protection
- Software updates
- Secure payment processing
- Regular backups
Although we take reasonable precautions, no online system can be guaranteed completely secure.
13. Children’s Privacy
Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal data from a child has been collected, we will delete it as soon as reasonably possible.
14. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. We encourage users to read their privacy policies before providing personal information.
15. Data Breaches
In the unlikely event of a personal data breach, MATILIANO will act in accordance with the GDPR and applicable Dutch law. Where legally required, affected individuals and the competent supervisory authority will be notified without undue delay.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date. We recommend reviewing this Privacy Policy periodically.
17. Contact
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
MATILIANO
Email: info@matiliano.com
Website: www.matiliano.com