At MATILIANO, every product is designed with intention, crafted with care, and delivered with precision. If your purchase does not fully meet your expectations, you may request a return within 30 days of receiving your order.
To maintain the highest standards of hygiene and product integrity, returns are only accepted when:
Products not meeting these criteria cannot be accepted for return.
We cannot accept returns for:
Cosmetics or skincare that have been opened or tested are strictly non-returnable.
Returning your purchase is simple:
Please ensure the package is securely sealed to avoid damage during transit.
We offer exchanges only for items that arrive defective or damaged.
If you need to request an exchange for the same item:
Exchanges are processed once the returned item has been received and inspected.
If the item was marked as a gift at checkout and shipped directly to you:
If the gift was not marked as such, or the order was shipped to the gift giver first:
To return your product, please use the Return Form to download the Return information with the correct address on it.
Please note:
Depending on your location, the delivery time for exchanged items may vary.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
MATILIANO cannot guarantee receipt of items that are returned without tracking.
Once we receive and inspect your return:
Our Customer Care Team is here to assist you.
Info@matiliano.com
www.matiliano.com
For any questions about returns, exchanges, or refunds, please reach out — we are here to ensure your MATILIANO experience is exceptional.
Last updated: 2025
Website: www.matiliano.com
Email: info@matiliano.com
Matiliano (“we”, “us”, “our”) uses cookies and similar technologies to provide you with a refined and personalised browsing experience. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
By visiting our website, you consent to the use of cookies in accordance with this policy.
Cookies are small text files placed on your device (computer, tablet or mobile) when you visit a website. They help websites function properly, enhance your browsing experience, and collect non-intrusive information about user behaviour.
These cookies are required for the website to function. They allow features such as secure login, shopping cart functionality, and safe navigation.
These cookies help us understand how visitors use our website—what pages they view, how long they stay, and what features they interact with. We use this data to improve website performance and enhance user experience.
These cookies remember your preferences such as language, region, or items saved in your cart. They make your experience smoother and more personalised.
We may use third-party tools (such as Meta Ads, Google Ads, TikTok Ads) to deliver personalized advertisements and to measure advertising effectiveness. These cookies may track your browsing behaviour across websites.
Some cookies are placed by trusted third-party partners who provide services such as analytics, advertising, payment processing, or social media integration. These third parties may collect information in accordance with their own privacy policies.
We use cookies to:
You have full control over your cookie settings. You can:
Please note that disabling essential cookies may impact the functionality of the website and certain features may not operate correctly.
Any data collected through cookies is processed in accordance with our Privacy Policy.
We do not store personal information unless you voluntarily provide it through account creation or purchase.
We may update this Cookie Policy from time to time to reflect changes in technology, regulations, or our business operations. Any updates will be posted on this page with a revised “last updated” date.
If you have any questions regarding this Cookie Policy or how cookies are used on our website, please contact us at:
Email: info@matiliano.com
Website: www.matiliano.com
Effective Date: 2025
Welcome to Matiliano, your ultimate destination for luxury fashion and cosmetics. At Matiliano, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (www.matiliano.com) or interact with us via email at Info@matiliano.com.
When you interact with Matiliano, we may collect personal information you provide, including but not limited to:
We may also collect non-identifiable data, such as:
Matiliano collects and uses your information to provide a seamless and luxurious shopping experience. Specifically, we may use your data to:
We respect your privacy and only share your information under specific circumstances:
We do not sell your personal information to third parties.
Matiliano uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
You can manage your cookie preferences through your browser settings.
You have the right to:
You may request the deletion of your personal data unless it is required for legal or transactional purposes.
You can unsubscribe from our marketing communications by clicking the “Unsubscribe” link in our emails or contacting us at Info@matiliano.com.
We implement robust security measures to protect your personal information. This includes encryption, secure servers, and regular security assessments. However, no system can be completely secure, and we encourage you to take precautions, such as safeguarding your account credentials.
If you access Matiliano from outside your country of residence, please note that your data may be processed and stored in a country with different privacy laws. By using our services, you consent to such processing.
Matiliano reserves the right to modify this Privacy Policy as needed. We will notify you of significant changes by posting an updated version on our website. Please check this page periodically to stay informed.
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:
Thank you for choosing Matiliano. We are dedicated to providing you with the luxurious experience you deserve while ensuring your privacy and trust.
MATILIANO
Website: www.matiliano.com
Email: info@matiliano.com
Last updated: 2025
Welcome to MATILIANO. By accessing or using our website, services, or purchasing our products, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use this website.
To use our website or place an order, you must:
MATILIANO offers luxury cosmetic and fashion products.
We reserve the right to:
We aim for product accuracy, but colors, textures, or packaging may vary due to screen settings or production updates.
All prices listed on our website are in EUR unless stated otherwise.
We accept major payment methods displayed at checkout.
MATILIANO reserves the right to:
Once you place an order, you will receive an order confirmation email.
This confirmation does not guarantee acceptance.
We may refuse or cancel an order if:
If we cancel your order, any payment collected will be fully refunded.
Shipping costs and delivery times depend on your location and will be displayed at checkout.
MATILIANO is not responsible for:
Risk of loss transfers to you once the order is handed to the carrier.
We accept returns according to our Return & Refund Policy.
Products must be unused, unopened, and in their original packaging unless defective.
Some items may be non-returnable for hygiene reasons.
All content on the MATILIANO website—including logos, graphics, text, videos, images, product names, and design elements—is the exclusive property of MATILIANO.
You may not:
If you create an account:
We may suspend or terminate accounts that violate these Terms.
You are not allowed to use the website for:
MATILIANO is not liable for:
Always read ingredient lists and perform patch tests.
All products are sold “as is,” unless otherwise required by law.
We do not guarantee:
Our website may contain links to external sites.
MATILIANO is not responsible for:
Use third-party websites at your own risk.
14. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the processing of your data as described there.
These Terms & Conditions are governed by the laws of Netherlands / EU law
Any disputes shall be resolved in the competent courts of Amsterdam
MATILIANO may update these Terms & Conditions at any time.
Changes become effective once posted on the website.
For questions regarding these Terms, please contact:
info@matiliano.com
At Matiliano, every order is handled with care and shipped reliably to ensure a smooth delivery experience. Please review our shipping information below.
All orders are shipped via PostNL.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
The Netherlands
Belgium & Germany
European Union (EU countries)
United Kingdom (UK)
Middle East
North America (USA)
Rest of the World
All shipments include tracking. Tracking details will be sent by email once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Matiliano is not responsible for delays caused by customs clearance.
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package is returned to us due to:
Any additional shipping costs required to resend the order will be the responsibility of the customer.
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) and include:
We will work with PostNL to investigate the issue and determine an appropriate solution.
Estimated delivery times are provided as a guideline and may vary due to circumstances beyond our control, including but not limited to:
Matiliano cannot be held responsible for delays caused by these external factors.
If you have any questions regarding shipping, please contact our customer support through our website.