Last updated: May 2026

Welcome to Matiliano. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

These Terms & Conditions apply to all visitors, customers, and users of the Matiliano website and services.

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information provided during checkout is accurate and complete.
  • You agree to these Terms & Conditions.

Matiliano reserves the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Availability

We strive to display our products, descriptions, and images as accurately as possible. However, slight variations in color, texture, or appearance may occur depending on screen settings and production variations.

All products are subject to availability. We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Change product pricing at any time

Matiliano is not responsible for typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.

3. Pricing & Payments

All prices displayed on our website are listed in Euro (€) unless stated otherwise.

Payments are securely processed through our payment providers. Orders will only be processed after full payment has been received.

Matiliano reserves the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.

4. Shipping

All orders are shipped via PostNL.

Estimated shipping times and delivery costs are provided on our Shipping Policy page. Delivery times are estimates only and may vary due to external circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Matiliano is not responsible for delays, lost packages, or failed deliveries caused by incorrect addresses provided by the customer.

International customers may be subject to customs duties or import taxes, which are the responsibility of the customer.

5. Returns & Refunds

For hygiene and safety reasons, certain skincare or cosmetic products may not be eligible for return once opened or used.

Customers must contact us within the applicable return period after receiving their order if they wish to request a return or report an issue.

Returned items must:

  • Be unused and in original condition
  • Include original packaging
  • Not show signs of damage or misuse

Refunds will only be issued after returned items have been inspected and approved.

Shipping costs are non-refundable unless the item received is defective or incorrect.

6. Intellectual Property

All content on the Matiliano website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Videos
  • Text
  • Graphics
  • Website design

is the intellectual property of Matiliano and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of our content may result in legal action.

7. User Conduct

By using our website, you agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software or harmful content
  • Misuse our services or payment systems

Matiliano reserves the right to restrict or terminate access to users who violate these Terms & Conditions.

8. Limitation of Liability

Matiliano shall not be held liable for:

  • Indirect or consequential damages
  • Delivery delays caused by carriers or customs
  • Website interruptions or technical issues
  • Losses resulting from misuse of products

Our liability shall never exceed the amount paid for the purchased product.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Force Majeure

Matiliano shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Carrier disruptions
  • Government actions
  • Customs delays
  • Internet outages
  • Strikes or labor disputes

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in the Netherlands.

12. Contact

For questions regarding these Terms & Conditions, please contact us through our Contact Form.

Thank you for choosing Matiliano.