SHIPPING POLICY

Matiliano Shipping Policy

Thank you for choosing Matiliano. We aim to provide you with a seamless and satisfying shopping experience. This Shipping Policy outlines the details of our shipping process to help you understand how we handle the delivery of your orders.

1. Processing Time

Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary, and we appreciate your patience.

2. Shipping Rates and Options

Shipping rates and options will be calculated at checkout based on the destination and the weight of your order. We offer various shipping options to accommodate your needs, including standard and expedited shipping.

3. Shipping Destinations

Matiliano currently ships to all countries worldwide. If your location is not included in our shipping destinations, please contact our customer support for assistance.

4. Estimated Delivery Times

Estimated delivery times depend on the shipping method selected and the destination. Standard shipping usually takes 3-7 days, while expedited shipping may take [1-2 days]. Please note that these are estimated times, and actual delivery times may vary due to factors beyond our control, such as customs processing and postal service delays. Please note that international shipping may take longer time to arrive.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order by clicking on the provided tracking link or by logging into your Matiliano account. 

6. Customs and Import Duties

For international orders, customs and import duties may apply depending on the destination country. These charges are the responsibility of the customer and will be collected by the local customs office. We recommend checking with your local customs office for more information on these fees.

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.

8. Lost or Damaged Items

Matiliano is not responsible for lost or damaged items during shipping. However, if your order arrives damaged or does not arrive within the estimated delivery time, please contact our customer support, and we will assist you in resolving the issue.

9. Contact Us

If you have any questions about our Shipping Policy or require further assistance, please contact our customer support at [info@matiliano.com].

Thank you for shopping with Matiliano. We appreciate your business!